Privacy policy

Go-Vita.com, ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com] including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

 

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

 

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

 

• Fulfil and manage purchases, orders, payments, and other transactions related to the Site.
• Improve the functionality of our Site and your overall experience.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes.
• Protect our business interests and legal rights. 

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

 

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact Us

 

Refund policy

At Go-Vita.com we are committed to delivering exceptional products and ensuring a delightful shopping experience.

 

If for any reason you are not completely satisfied with your purchase, or if you simply change your mind; we offer a straightforward returns and exchange policy to ensure your peace of mind. We stand firmly behind the quality of our products and the satisfaction of our customers.

 

A.     Return and exchange policy

If you receive a product that is damaged, defective or not as described we will arrange for the return at our own expense and promptly send you a replacement at no extra cost.

 

B.     Non-issue returns (Change of mind)

If you wish to return a product for reasons other than an issue from our side (e.g., change of mind;) a return fee of 30 AED will apply. The said fee will cover the logistics and handling cost associated with processing your return.

 

C.    Conditions of returns

§  Returns must be initiated within ( ) of days of receiving the product.

§  The product must be unused, in its original packaging

§  Products that come in sealed packaging cannot be exchange or refunded once the seal is broken unless they are damage or defective.

§  Returns must be accompanied by proof of purchase.

§  For apparel and accessories, aside from the product being in iths original packaging the item must still be with the price/product tag.

§  For shoes it must be in its original box.

 

Refund Process

a.      Contact our customer service team at (phone) or (Email) to initiate a refund request

b.      Provide a proof of purchase and details about the reason for your refund request. Along with a photo that would show the condition of the product/item.

c.      Once all details are taken, our customer service team will guide you with the return process and will arrange a pick-up from your address to collect the product/item.

d.      Once the product/item is received at our facility it will then be evaluated by our back-office team to verify its condition and will proceed with the replacement or refund.

 

Refund Terms

§  Online paid orders

Paid value for online orders will be refunded to the same payment method used (credit card, debit card). Refund will be process immediately after the assessment of our back-office team; However, it might take up to 14 days depending on your banks policy.

 

 

§  Purchases from other platforms (Amazon; Noon; etc..)

Refund will be based as per their refund policy.

 

Hygiene and safety

Certain items are excluded from our return and exchange policy due for hygienic and safety reasons.

 

-          Socks

-          Gloves

-          Mouth Gum Guard

-          Hand, Foot and Wrist wraps

-          Towels and other similar items

 

 

Should you have any questions about our return and exchange policy or require further assistance with a return, our dedicated customer service team is here to help. You can reach us at ( number) or email us at ( email address).

 

 

Shipping policy

Tracking Your Order

We keep you informed every step of the way to ensure a seamless shopping experience. Once you place an order, you'll automatically receive email notifications detailing its status updates. These updates include order confirmation, shipment tracking, and delivery notifications.

Stay Updated

If you haven't been receiving our emails, please check your Junk Mail folder to ensure our communications aren't missed.

Checking Your Order Status

You can also monitor your order here (this should be with link). This allows you to track progress and view details at your convenience.

Contact Us

 

Terms of Service

Owner: GO VITA GROUP LIMITED (ABN 27 003 173 439) (“Go Vita”, “we”, “our”, “us”).

By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before placing any order.

1. Contract Formation

• By clicking “I agree to the Terms of Service” or placing an order, you make an offer to enter into a contract with us.
• The contract is completed when we send you an order confirmation email.
• These Terms supersede any prior agreements or communications between you and Go Vita.

2. Definitions

• Price: The total amount payable for the goods, including applicable taxes (e.g., GST) and shipping fees.
• Goods: Products listed for sale on our website.
• Customer / You: The individual or entity purchasing from us.

3. Orders

• We reserve the right to accept or reject any order for any reason.
• An order is confirmed only when we send an order confirmation email. Payment alone does not indicate acceptance.
• If an order is rejected, we will notify you and refund any payment received in full.

4. Payment

• All prices are listed in the currency displayed on our website and are inclusive of applicable taxes unless stated otherwise.
• Payment methods accepted are listed at checkout.
• By providing payment information, you confirm that you are authorized to use the chosen payment method.

5. Shipping & Delivery

• Shipping times and costs are specified during checkout.
• We are not responsible for delays caused by events beyond our control (e.g., customs, courier issues, weather conditions).
• Risk of loss or damage passes to you once the order has been delivered to the address you provided.

6. Returns & Refunds

• Returns and refunds are handled in accordance with our Refund Policy, available on our website.
• Certain products may be ineligible for return due to hygiene or safety reasons.

7. Privacy & Data Use

• All personal information collected is processed in accordance with our Privacy Policy.
• By using our services, you consent to the collection, storage, and use of your information as outlined in our Privacy Policy.

8. Limitation of Liability

• To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• Our total liability for any claim is limited to the amount you paid for the relevant order.

9. Governing Law

• These Terms are governed by the laws of New South Wales, Australia.
• Any disputes will be subject to the non-exclusive jurisdiction of the courts of New South Wales.

10. Contact Information

If you have any questions regarding these Terms, please contact us at:
Email: Vibe@Go-vita.com

 

Payment Options

At Go-Vita, we provide our customers with secure and reliable online payment methods only.

Available payment methods:
1. Apple Pay
2. Google Pay
3. GCC Net (Gulf Cooperation Council payment network)
4. Credit and Debit Cards (Visa / Mastercard)

⚠️ We do not provide Cash on Delivery (COD).

All transactions are processed through encrypted and secure channels to ensure maximum protection of customer data. In case of a failed payment, the order will not be confirmed until the transaction is completed successfully and a confirmation notice is received.